Satisfaction Guarantee :
As a small, family owned business, Nutra-9 personally  guarantees to the best of our ability your complete satisfaction.  

Satisfaction Guarantee 25-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, let us know and you may return it within 25 days of the receipt of purchase( minus original shipping and handling charges). Simply call us at 978-798-1870 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.

• All returned items must be unused and in new, resalable condition including all hardware and instructional components and in original packaging (if applicable).
• Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customers expense.
• Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase.
• Initial cost of shipping is not eligible for refund.
• Terms are subject to a 10% restocking fee, with exceptions listed below in the Restocking Fee Breakdown.

Restocking Fee Breakdown:
20% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Doggie Dooley, Crates, Cages, Pens and Kennels,Exercise Pens, Pet Barriers, Pet Strollers, Electronic Collars (any kind)

10% Restocking Fee:
All products not listed above are subject to a 10% restocking fee.

Due to safety standards and regulations, we cannot accept returns for the following  types of items in these categories: Video or Audio products, Books, Nutraceuticals/ Supplements, Pet Food (Treats, Dog Chews & Bones), Flea and Tick Topical Treatments, Medicines, Dewormer and other select consumable products.

Unfortunately, return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.

Damaged, Defective, and Wrong Item Sent Policy:
If returning a Damaged, Defective or Wrong Item Sent please contact us by phone or email within 5 days of the receipt of purchase so that we can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting customer service. We guarantee all of our products against Defects and Damages, and will work within our manufacturer's warranty policies.